The entire team at Outback Insulation Pty Ltd take great pride in providing unrivaled customer service along with high quality insulation products.
Due to the nature of our products along with not being able to ensure correct after purchase product handling and storage, Outback Insulation Pty Ltd do not accept refunds or exchanges for returned stock. This includes change of heart, over ordering and customers that have ordered a product they no longer require. It is always recommended to check your required products and stock quantity is correct prior to purchasing.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us by calling (07) 3888 9919 with details of the product, order # and the defect.
If you wish to discuss our returns policy further please feel free to call us on (07) 3888 9919 today or by email sales1@outbackinsulation.com.au .
*This returns policy is only subject to customers that have only purchased product from Outback Insulation through purchasing the product in-store or by arranging delivery. Our returns policy is not relevant to supply & install customers*